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CUSTOMER SUPPORT WARRANTY SERVICES THREE LEVELS OF TRAINING

CUSTOMER SUPPORT

After the customer has purchased the system, JoyMechanix company closely monitors the customer’s progress and is ready to provide aid at any stage of filming. We will provide guidance as long as required until you are ready to work independently with our devices.

Service

Guarantee and post guarantee service
Remote diagnostics
Spare parts

Technology

Showing technological possibilities JM systems
Technology studies
Tooling and accessories

TECHNICAL SUPPORT AND WARRANTY SERVICES

Technical support (assistance in the development of the installation plan, technical consulting)

Monthly remote diagnostics of the equipment

Field diagnostics of equipment to determine the condition and maintenance needs (1 time in 3 months)

Training of new personnel (1 group in 3 months)

24-hour consultation (if notified of a possible need in advance)

Software updates to the latest versions

Provision of a spare parts kit for the possibility of prompt repairs on the project

Training of the customer's personnel to carry out safe repair work with the replacement of the spare parts

Warranty repair of any damage within 30 working days without additional payments from the customer

Replacement of key components in case of detection of failure risks

Urgent repair of any breakage with a guarantee of restoring the equipment's operability within 48 hours

Storage of spare parts of equipment for urgent repair

Financial guarantees for prompt maintenance and warranty repairs

THREE LEVELS OF TRAINING

Training in the hangar

Technology studies

Maintenance in your place
of your first filmings

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